XCEED Professional

FAQ

Carpet Cleaning

How is carpet cleaning performed by Xceed Professional?

We use a hot water extraction method to remove deeply embedded dirt, stains, and allergens from carpet fibers. This technique is effective and safe for your family’s health, leaving the carpet refreshed and clean for a longer time.

What are the benefits of carpet cleaning with Xceed?

Our deep cleaning removes dust mites, allergens, and odors, promoting a healthier indoor environment and extending carpet longevity, reducing the need for replacement.

Do you move furniture during the cleaning process?

Yes, our technicians move lightweight items, such as chairs and small furniture, to reach the entire carpeted area. Larger pieces like beds, wardrobes, heavy sofas, and delicate furniture that could be damaged remain in place but are protected to ensure safe, efficient cleaning.

How long does it take for the carpet to dry after cleaning?

Ideally, wait until the carpet is completely dry to avoid reintroducing dirt. If necessary, we recommend wearing clean socks while walking on the carpet.

Is carpet cleaning safe for children and pets?

Yes, our cleaning products are non-toxic and safe for all family members, including children and pets, leaving no harmful chemical residue.

Do you guarantee the complete removal of all stains and dirt?

While our team strives to remove as much dirt and stains as possible, complete removal cannot be guaranteed. Some substances may cause permanent discoloration, and factors like carpet age and fiber type affect results. Our technician assesses stains before cleaning to determine the likelihood of removal, but exact results are known only during the cleaning process.

Upholstery Cleaning

How does Xceed Professional handle upholstery cleaning?

Xceed evaluates each fabric type to ensure that we apply the safest and most effective method, keeping upholstery in excellent condition.

Are odors and tough stains fully removable?

Our specialized products target deep odors and stains. However, complete stain removal isn’t guaranteed due to variables like stain type and fabric material.

How long does upholstery take to dry?

Drying may take between 6 and 18 hours, depending on ventilation and fabric type.

Leather Cleaning

Does Xceed provide leather cleaning and conditioning?

Yes, Xceed’s leather treatment includes thorough cleaning and conditioning to restore flexibility and shine, safeguarding against cracks.

Can Xceed clean leather of all colors?

Absolutely, our technique preserves the color and finish of all leather types, extending its life and quality.

Is total stain removal from leather possible?

We do our best to treat stains, but some may not lift entirely due to leather’s porous nature and stain exposure time.

Area Rug Cleaning

Does Xceed handle delicate rugs?

Yes, our team treats delicate rugs with specialized care, preserving their fibers and colors.

Will all stains and dirt be removed?

Xceed’s methods are effective for most dirt and stains; however, full removal isn’t guaranteed due to some stains becoming permanent over time.

How long do rugs take to dry?

Rugs may need 12-24 hours to dry, with ventilation helping to speed up this process.

Commercial Cleaning

Is upholstery and partition cleaning included in commercial services?

Yes, Xceed’s commercial cleaning includes thorough care for upholstery, carpets, and partitions to maintain a clean, professional workspace.

What is the recommended frequency for commercial carpet and upholstery cleaning?

We recommend professional cleaning every 3 to 6 months, depending on usage and foot traffic. If high soil levels are identified, more frequent cleaning may be beneficial to maintain appearance and hygiene.

Can Xceed adapt commercial cleaning to specific schedules?

Yes, Xceed offers flexibility, including weekends, nighttime, and early morning hours, to minimize business disruptions.

What are the advantages of regular commercial cleaning with Xceed?

Routine cleaning enhances presentation, reduces allergens, and extends carpet and furniture life, promoting a healthier, more professional environment.

Does Xceed provide services customized for different industries?

Absolutely. Xceed tailors its approach for healthcare, corporate, and commercial sectors to meet unique requirements.